Feedback

We Value Your Feedback

At Newtown Medical, we are committed to providing the highest standard of care to our patients. Your feedback—whether positive or constructive—is vital in helping us improve our services and ensure we continue to meet the needs of our community.

We welcome all suggestions, compliments, and concerns, and we view every piece of feedback as an opportunity to grow, adapt, and deliver better experiences. Thank you for taking the time to share your thoughts with us.

General Feedback

Whether you’ve had a great experience or believe there’s something we can do better, we’d love to hear from you.

• Feedback about our administrative team (including reception or bookings):
  Please contact our Office Manager on  ellen@newtownmc.com.au
• Feedback about our clinical team (including doctors, nurses, and clinical care):
  Please reach out to our Practice operations manager on laura@newtownmc.com.au

You’re also welcome to leave written feedback at our reception, speak to your GP or call the our reception team on 52215044.

Complaints

We take complaints seriously and handle them in line with the RACGP 5th Edition Standards. If you have a complaint and wish to discuss it confidentially:

• You can speak directly with our Practice Operations Manager.
• Email your concern to laura@newtownmc.com.au
• Or call us on (03) 5221 5044

If you feel your concerns have not been addressed to your satisfaction, you may contact the Health Complaints Commissioner (HCC):

Website: www.hcc.vic.gov.au
Phone: 1300 582 113 (9am – 5pm, Monday to Friday)
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne VIC 3000

Your feedback helps shape a better future for our patients, our team, and our community. We thank you for your time and trust.