Contact Us & Feedback

At Newtown Medical Centre, we are committed to providing safe, high quality healthcare and continuously improving the services we offer to our patients and community.

We welcome your feedback, whether it is a compliment, suggestion, or complaint. Your feedback helps us identify what we are doing well and where we can improve, and is an important part of our ongoing quality improvement program.

How to Provide Feedback

You can share your feedback in any of the following ways:

Email us at manager@newtownmedical.com.au
Call us on (03) 5221 5044
Post us a letter: 311 Pakington street, Newtown 3220
In person
Via the form below

Contact Details

Book your appointment

LOCATION

309-311 Pakington St Newtown, VIC 3220

OPEN HOURS

Mon to Fri 8am – 5.30pm  Sat 9am – 12pm

PHONE

03 5221 5044
03 5223 1706

reception@newtownmc.com.au

Feedback Form

Name(Required)

First Last

Phone

Feedback

Our Feedback Process

We are committed to handling all feedback respectfully, fairly, and confidentially.
When a complaint is received, we will:

Acknowledge your complaint within two (2) business days.
Review and investigate the concerns raised if it’s a complaint with the appropriate members of our team.
Keep your information confidential throughout the process.
Aim to provide a written response within ten (10) business days.
If additional time is required due to the complexity of the matter, we will keep you informed of our progress and advise you of the expected timeframe for resolution.
Use feedback and complaints to help improve the quality and safety of our services.

Complaints and Compliments

We value both compliments and complaints.

If you have had a positive experience, we welcome you to share with our team by
providing the feedback. If you are unhappy with any aspect of your care or our service, we encourage you to
let us know so we have the opportunity to investigate your concerns and work towards a resolution.

Our goal is to resolve concerns promptly, fairly, and respectfully.

If You Are Not Satisfied

If you remain dissatisfied after discussing your concerns with us, you may contact
the independent:

Health Complaints Commissioner (Victoria)
Address
Level 26, 570 Bourke Street
Melbourne VIC 3000
Phone: 1300 582 113
(Monday to Friday, 9:00 am – 5:00 pm)
Website: www.hcc.vic.gov.au